We know that COVID-19 is largely impacting the wellness industry, but we want to remind you that you’re not alone. We’re in this together and we will get through it.

As your long-term partner, Book4Time is here to provide you with educational resources to help you work on the business when you’re not working in it. We recognize the strain your spa, casino or resort is feeling at this time and we want to make sure you have everything at your fingertips to prepare your business for times of uncertainty.

Our Ongoing Commitment to You

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Important Information and Articles

We’ll continue to update this section with resources to further support you and your business​.

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Frequently Asked Questions

With the ongoing and growing concern of the spread of Coronavirus (COVID-19) in the past few weeks, Book4Time is taking all precautions and important steps to help any clients and employees stay protected. Our teams will be working remotely, without disruption to your services, and support.

1. Will there be any service disruption if my facility is still open?

Book4Time will not have Service Disruption. During this time, you will still have full access to your Book4Time accounts, and logins are normal. Book4Time is still active and running and remains committed to our Service Level Agreements. Your systems will be fully functional and at your disposal should you choose to remain active.

2. Who can I contact for support, training and onboarding and IT inquiries?

Our 24/7 support desk and Client Success team is still active and readily available to provide ongoing assistance to all clients who continue to use Book4Time.

Our Training and Onboarding Team, including your Project Coordinator and Software Trainer, also remain available to continue to help configure and setup your account, and train your users.

Our Technical Team is still available to work with IT departments to complete outstanding integrations as needed. If you have not yet scheduled testing with Book4Time Technical Support, please contact your dedicated Project Coordinator.

3. I had a scheduled training or GO-LIVE date, what should I do now?

Our Training and Onboarding Team is here to guide you. Contact your Client Success Manager or Project Coordinator to arrange a training session, specific to your needs with one of our Software Trainers. We’ll also be releasing a training webinar series to help get you up and running once you’re ready.

4. What is Book4Time looking to do after this situation?

Book4Time will work with you to determine your specific needs for additional training. In the coming weeks, we will host live training webinars covering a variety of topics that are universal across properties.

5. What Resources are available to me?

  24/7 Support Team:

  Access to your dedicated Customer Success Manager

  Updated resources available on:

Remember, we're in this together

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