Book4Time Presents: The Spa Leader Masterclass Series. We know it can be hard to connect with experts or find answers to important questions, like how yield management and demand pricing has helped one of the world’s largest hotel brands increase their revenue or what a hospitality leader of 25+ years would do in the middle of a spa staffing crisis.

At Book4Time not only do we pride ourselves in having the industry’s best 24/7 customer support, but we also like to provide content to support and inform the hospitality industry and help propel business forward. Our monthly webinar series ‘The Spa Leader Masterclass’ puts you front row center with the industry’s biggest thought leaders with the expertise and insights you’re looking for.

In each episode, our host, Sal Capizzi, sits down with one of these renowned experts to discuss a topic that impacts and spa, wellness, and hospitality industries.

Pull up a chair and learn from the best of the best.

Founder & International Keynote speaker.

Keynote speaker, consultant, author, and noted authority on service excellence, Dr. Bryan Williams discusses the importance of STRONG leadership while managing high performing teams. Also, overcoming the ‘struggle’ of building your team back up as companies are still in the process of bringing back old team members and making new hires, the great resignation, and how to avoid burning bridges on your way out.

Also, we hear Dr. Bryan’s perspective on the best course of action for leaders taking over an underperforming department… and much more.

Founder & CEO, Studio Apostoli

World renowned architect and designer, Alberto Apostoli, has designed spas for The Four Seasons, Accor, and Hilton Resorts. He possesses a wealth of knowledge when it comes to ROI and how to keep your spa generating maximum revenue for decades to come while offering exceptional and unique experiences. in this Masterclass Alberto talks about the creative process of building spas and wellness centres across the globe.

The Spa Whisperer

Nigel Franklyn, a.k.a. “The Spa Whisperer” is a visionary, wellness influencer, and veteran pioneer of the global luxury wellness industry who has worked with the world’s most exclusive hotels, clinics, resorts and retreats. Renowned for his innovative approach to concept development and wellness design, Nigel He has a unique and multifaceted understanding  of spa management, therapist development, and clientele. Nigel discusses the current state of staffing in the spa and wellness industry and the outlook going forward.

Executive VP of Standards & Ratings, Forbes Travel Guide

Amanda Frasier is Forbes Travel Guide’s Executive Vice President of Standards & Ratings. She maintains the overall integrity of the evaluation process and policies by which the system abides. Frasier also serves as chairman of the Forbes Travel Guide Standards Advisory Committee. She is the authority on how to get a Five-Star Rating for your spa. Frasier discusses everything you need to know about obtaining the coveted award, and best practices for operating like the most elite spas in the industry.

Consultant & Author

Sonal Uberoi  is a global wellness expert with extensive operations and management experience, the founder of Spa Balance Consulting, and the best-selling author of the book The Wellness Asset: How wellness can transform and future-proof your hotel. and founder of Spa Balance, a boutique consultancy specializing in wellness concepts for hotels. Sonal discusses the post-pandemic spa & wellness industry and shares insights into how your business can take advantage of this new era of wellbeing.

Founders & Consultants

Tracie Weeden and Tawnya Wych are the Co-Founders and Owners of TW Squared Retail Services, where the mission is to help clients create an exceptional customer experience and drive retail revenue through systems, data integrity, financial analysis, highly-trained store operations teams and unique products. Take a deep dive as they share  insights and tips for optimizing your wellness business’ retail strategy to help increase your spa sales and revenue.

Sr. Director of Spa & Wellness Operations

Marriott’s Senior Corporate Director of Spa Operations, Suzanne Holbrook oversees 160 spas at hotels and resorts that include The Ritz-Carlton, St Regis, W hotels, JW Marriott, Luxury Collection, and more. She is recognized for an almost magical ability to produce outstanding financial results. Suzanne dives into everything you need to know about implementing and optimizing your wellness business’ yield management pricing strategy, dynamic pricing, and why it’s the quickest and easiest way to increase revenue.

Director of Business Development

Book4Time’s Customer Succeess Director Krista Foulis is joined by Winnie Tang, Director of Business Development at Givex, a global IT platform that supports gift card processing, custom loyalty programs, omnichannel point of sale and fully integrated KDS, inventory, labor, kiosk, handheld tablets and online ordering apps. They discuss best practices and strategies for increasing your spa’s gift card sales, marketing, and revenue.

Founder & CEO Signum Hotels

Mehul Sharma, CEO & Co Founder of Signum Hotels, is a veteran in hotel management. Signum’s mission is to provide a memorable experience of comfort and luxury to its national and international customers. Mehul discusses everything you need to know about sustainability in the hotel industry, including the wellness spaces within properties and resorts. Also, an outlook into the future of resourcefulness within the hospitality industry.

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