Customer Relationship Management Software for Spas, Hotels and Resorts
Benefits & Features at a Glance
- Central guest profiling provides quick access to purchase history & preferences.
- Automatic alerts help staff remember important details.
- Personalized preferences ensure your guests are offered the activities and classes they want and receive the correct spa treatment every time.
- Create customer segments to better target your marketing.
- Encourage referrals to expand your customer base.
- Surveys & feedback provide the opportunity to improve your guest experience.
Collect Customer Information & Track Activity
Use our CRM software to create detailed customer profiles with everything from basic information to preferred classes, activities, spa treatments, drinks, robe sizes, and more. This builds a strong foundation for the relationships that give you an edge over your competition. Leverage this data to increase marketing conversion, improve guest experience, and more. Track purchase preferences and retail activity. Keep tabs on favorite brands and top-spending customers so you can make tailored recommendations, create promotions, or surprise a guest with a gift.
An Experience That Works for Each Individual
Impress your guests by knowing everything you need to know the moment they arrive for a stay, treatment, or service with customer relationship software. If a guest comes every week for a massage with no intention of buying retail, set them up with a mobile check out to streamline the process. If they always book the pickleball court, have one to offer upon check-in. Be targeted when it comes to your guests and how you care for them when they visit your hotel, resort, or spa.
Manage Your Reputation
Track Referrals & Target Your Marketing
Manage Cancellations
Create Customer Segments
