How to write a customer satisfaction survey that actually tells you what you need to know

When writing a customer satisfaction survey, there are rules you should follow in order to get the responses and information you want. Sending a follow up survey after a guest…

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Ace your customer experience: here’s how

Good customer service is a huge driver of business success, and it’s well worth spending time and money to improve yours. How important is good customer service? Well, put simply,…

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Increase your chances of retaining staff by starting new hires off right

There’s a good chance you’re going to be hiring new staff this coming year. As the number of spa visits continues to grow, so does the demand for skilled therapists…

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Promotions that inspire customer attraction and retention

Everyone wants to attract new customers and keep them on their books, but what are you doing to make this happen? Depending on your business goals will depend on how…

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New year, new menu.

How Book4Time can help you upgrade your menu for 2018 As we move into 2018, a time of new beginnings and a fresh new year, will you be thinking about…

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