The spa & ancillary revenue management software with all the features to manage your business.
Appointment Booking
BOOK APPOINTMENTS ONLINE
Connect with your guests at any time or place with our customizable online booking platform, or build your own online booking guest experience using our API.
GROUP BOOKINGS
Use our booking wizard to quickly schedule large groups and corporate events. Allow groups to check in under a single reservation, charge to corporate accounts or pay individually at POS.
CENTRAL RESERVATIONS
Increase efficiency and ensure a consistent customer experience with a single reservation that links guest appointments across multiple visits. Quickly search for availability and book day packages.
ACTIVITIES & CLASSES
Easily schedule classes for fitness, yoga or other activities at the front desk or let your clients book online. Capture activity-specific guest preferences and payment.
MOBILE BOOKING FRIENDLY
Allow guests to book treatments, manage preferences and see your promotions from any mobile device.
BUILD YOUR OWN EXPERIENCE
Feel adventurous? Create your own branded online booking experience or a mobile app for your spa, classes and activities, with our API – the possibilities are endless.
BOOK APPOINTMENTS ONLINE
Connect with your guests at any time or place with our customizable online booking platform, or build your own online booking guest experience using our API.
GROUP BOOKINGS
Use our booking wizard to quickly schedule large groups and corporate events. Allow groups to check in under a single reservation, charge to corporate accounts or pay individually at POS.
CENTRAL RESERVATIONS
Increase efficiency and ensure a consistent customer experience with a single reservation that links guest appointments across multiple visits. Quickly search for availability and book day packages.
ACTIVITIES & CLASSES
Easily schedule classes for fitness, yoga or other activities at the front desk or let your clients book online. Capture activity-specific guest preferences and payment.
MOBILE BOOKING FRIENDLY
Allow guests to book treatments, manage preferences and see your promotions from any mobile device.
BUILD YOUR OWN EXPERIENCE
Feel adventurous? Create your own branded online booking experience or a mobile app for your spa with our API – the possibilities are endless.
Marketing & Retention
PACKAGES & SERIES
Process multiple payment options, including cash, credit cards and gift cards with an easy-to use built-in POS. Improve the guest experience with a quick check-out and emailed receipts.
MEMBERSHIPS
Increase guest retention with a centralized membership program. Offer member discounts, exclusive services or monthly credits that can be redeemed for services.
GIFT CARDS
Improve market penetration by creating, selling, and managing your own gift card program across all your locations.
TURN-AWAY TRACKING
Improve your organizational and staffing efficiency by tracking why you had to turn away business. Use the insights to better manage your staff schedules and facilities.
YIELD MANAGEMENT
Maximize peak period utilization and drive traffic during slow periods with a central management tool to improve productivity and increase revenue.
LOYALTY & POINTS
Encourage return visits with loyalty points and client referral incentive programs. Build your own branded program, promotional discounts and coupons across all your locations.
SURVEYS & FEEDBACK
Gain instant feedback on customer experiences and remind them you care with our NPS guest surveys. Solicit feedback after every visit via thank you emails or at your own intervals.
SOCIAL REVIEWS & REPUTATION MANAGEMENT
Track your social media and digital reputation with our DemandForce Integration. Centrally manage reviews across all review sites, including Google+, Trip Advisor, Facebook, Yelp, Spa Finder and Four Square.
INTER-COMPANY TRANSFERS
Manage inventory distribution across all your locations with an easy to use tool for tracking inter-company transfers in real time.
PACKAGES & SERIES
Process multiple payment options, including cash, credit cards and gift cards with an easy-to use built-in POS. Improve the guest experience with a quick check-out and emailed receipts.
MEMBERSHIPS
Increase guest retention with a centralized membership program. Offer member discounts, exclusive services or monthly credits that can be redeemed for services.
GIFT CARDS
Improve market penetration by creating, selling, and managing your own gift card program across all your locations.
TURN-AWAY TRACKING
Improve your organizational and staffing efficiency by tracking why you had to turn away business. Use the insights to better manage your staff schedules and facilities.
YIELD MANAGEMENT
Maximize peak period utilization and drive traffic during slow periods with a central management tool to improve productivity and increase revenue.
LOYALTY & POINTS
Encourage return visits with loyalty points and client referral incentive programs. Build your own branded program, promotional discounts and coupons across all your locations.
SURVEYS AND FEEDBACK
Gain instant feedback on customer experiences and remind them you care with our NPS guest surveys. Solicit feedback after every visit via thank you emails or at your own intervals.
SOCIAL REVIEWS & REPUTATION MANAGEMENT
Track your social media and digital reputation with our DemandForce Integration. Centrally manage reviews across all review sites, including Google+, Trip Advisor, Facebook, Yelp, Spa Finder and Four Square.
INTER-COMPANY TRANSFERS
Manage inventory distribution across all your locations with an easy to use tool for tracking inter-company transfers in real time.
Revenue Management
POINT OF SALE (POS)
Process multiple payment options, including cash, credit cards and gift cards with an easy-to use built-in POS. Improve the guest experience with a quick check-out and emailed receipts.
CREDIT CARD PROCESSING
Accept and process credit cards with your preferred processor, or streamline your payments with our integrated payment solution, Book4Time Payments. All with PCI compliance.
MEMBERSHIP BILLING
Automatically process membership dues on a monthly schedule or at your own customized interval.
POINTS & LOYALTY PROGRAMS
Centrally track and redeem loyalty points or apply a series at checkout. Balances are automatically updated on your customers’ accounts.
ROOM & HOUSE CHARGes
Easily integrate your hotel PMS and process room charges in real-time. Optionally, transfer all spa and ancillary revenue to your hotel system
COMPLIANCE
Ensure full compliance with audit requirements and reporting regulations in over 50 countries, including fiscal printing and e-invoicing. With industry-leading infrastructure we strive to always keep your data secure on Amazon EC2.
POINT OF SALE (POS)
Process multiple payment options, including cash, credit cards and gift cards with an easy-to use built-in POS. Improve the guest experience with a quick check-out and emailed receipts.
CREDIT CARD PROCESSING
Accept and process credit cards with your preferred processor, or streamline your payments with our integrated payment solution, Book4Time Payments. All with PCI compliance.
MEMBERSHIP BILLING
Automatically process membership dues on a monthly schedule or at your own customized interval.
POINTS AND LOYALTY PROGRAMS
Centrally track and redeem loyalty points or apply a series at checkout. Balances are automatically updated on your customers’ accounts.
ROOM AND HOUSE CHARGES
Easily integrate your hotel PMS and process room charges in real-time. Optionally, transfer all spa revenue to your hotel system
COMPLIANCE
Ensure full compliance with audit requirements and reporting regulations in over 50 countries, including fiscal printing and e-invoicing. With industry-leading infrastructure we strive to always keep your data secure on Amazon EC2.
Guest Experience & CRM
ALERTS & AUDITING
Automatic alerts inform your staff of new guests and guest preferences including special notes on conversation topics. Track therapist preferences for massages, facials etc.
CENTRAL GUEST PROFILING
Provide the highest level of guest experience across locations with a central guest profile. Personalize your guests experience by providing your staff quick access to your customer’s buying habits and preferences.
CUSTOMER TRENDS & ANALYSIS
Analyze customer buying trends, preferences, retail purchases, and customer demographics for all your locations independently or together.
NOTES & DOCUMENT TRACKING
The centrally managed notes and document tracking feature allows experiences to be tailored to the needs of your guests. Continuity of care through notes and document tracking by therapists at all locations ensure staff members are always connected to information about guests.
PERSONALIZED PREFERENCES
Store and track guest preferences, with therapist & provider notes to ensure you are always providing the correct treatments. Quick access to insights gathered by various points of contact enhance the experience through unity at your spa, hotel, or resort.
SURVEYS & FEEDBACK
Gain instant feedback on customer experiences and remind them you care with our NPS guest surveys. Solicit feedback after every visit or at your own intervals.
ALERTS AND AUDITING
Automatic alerts inform your staff of new guests and guest preferences including special notes on conversation topics. Track therapist preferences for massages, facials etc.
CENTRAL GUEST PROFILING
Provide the highest level of guest experience across locations with a central guest profile. Personalize your guests experience by providing your staff quick access to your customer’s buying habits and preferences.
CUSTOMER TRENDS AND ANALYSIS
Analyze customer buying trends, preferences, retail purchases, and customer demographics for all your locations independently or together.
NOTES AND DOCUMENT TRACKING
The centrally managed notes and document tracking feature allows spa services to be tailored to the needs of your guests. Continuity of care through notes and document tracking by therapists at all locations ensure staff members are always connected to information about guests.
PERSONALIZED PREFERENCES
Store and track guest preferences, with therapist notes to ensure you are always providing the correct treatments. Quick access to insights gathered by various points of contact enhance the experience through unity at your spa.
SURVEYS AND FEEDBACK
Gain instant feedback on customer experiences and remind them you care with our NPS guest surveys. Solicit feedback after every visit or at your own intervals.
Reports & KPI Dashboards
KPI DASHBOARDS
Real-time intelligence and dashboards to centrally report on operational efficiency and sales performance.
CUSTOMER TRENDS & ANALYSIS
A central guest profile gives your staff quick access to a customer’s purchase history and preferences, making it easy to personalize guest experience across all locations.
SALES REPORTING
Want a deeper understanding of guest buying habits? Our CRM gives you a clear picture of retail purchases, buying trends, and customer demographics — across all locations, or independently
END-OF-DAY & FINANCIAL REPORTING
Save time by automating end-of-day reports and financial summaries. Full auditing and compliance reporting to run your business.
PAYROLL & COMMISSIONS
Automate calculation of pay rates and commissions earned on products and services sold, then easily extract the information you need to run payroll.
REVENUE FORECASTING
Know your business, predict revenues from advance bookings, referral sources, gift card sales, membership sales and marketing programs.
KPI DASHBOARDS
Real-time intelligence and dashboards to centrally report on operational efficiency and sales performance.
CUSTOMER TRENDS AND ANALYSIS
A central guest profile gives your staff quick access to a customer’s purchase history and preferences, making it easy to personalize guest experience across all locations.
SALES REPORTING
Want a deeper understanding of guest buying habits? Our CRM gives you a clear picture of retail purchases, buying trends, and customer demographics — across all locations, or independently
END-OF-DAY AND FINANCIAL REPORTING
Save time by automating end-of-day reports and financial summaries. Full auditing and compliance reporting to run your business.
PAYROLL AND COMMISSIONS
Automate calculation of pay rates and commissions earned on products and services sold, then easily extract the information you need to run payroll.
REVENUE FORECASTING
Know your business, predict revenues from advance bookings, referral sources, gift card sales, membership sales and marketing programs.
Inventory Management
AUDITING & ADJUSTMENTS
Efficiently perform hand counts of physical inventory across your locations in real time with our central, cloud-based tool.
INVENTORY TRACKING
Centrally track and view balances of inventory across all your locations with a single cloud-powered online tool.
PURCHASING & RECEIVING
Track purchase order progress in real time over the cloud, automatically update on-hand counts and easily record received products.
AUDITING AND ADJUSTMENTS
Efficiently perform hand counts of physical inventory across your locations in real time with our central, cloud-based tool.
INVENTORY TRACKING
Centrally track and view balances of inventory across all your locations with a single cloud-powered online tool.
PURCHASING AND RECEIVING
Track purchase order progress in real time over the cloud, automatically update on-hand counts and easily record received products.
VENDOR MANAGEMENT
Centrally maintain vendor records for your business, tracking cost, reorder levels, products sold, and contact information.
VENDOR MANAGEMENT
Centrally maintain vendor records for your business, tracking cost, reorder levels, products sold, and contact information.
ORDER WORKSHEETS
Improve productivity by preparing reusable purchase order templates to automatically restock your retail products.
Security & Privacy
ROLE-BASED SECURITY
Create custom roles to provide each member of your staff with the blend of permissions they need to do their jobs with our comprehensive role-based security wizard.
SAML/LDAP SINGLE SIGN-ON
Connect your existing enterprise authentication system with Book4Time to provide the highest level of security and single authentication to your staff with their corporate credentials.
USAGE AUDITING & ALERTS
Know what your staff are doing across your business with reporting that shows login activity and all user activity tracking.
ROLE-BASED SECURITY
Create custom roles to provide each member of your staff with the blend of permissions they need to do their jobs with our comprehensive role-based security wizard.
SAML/LDAP SINGLE SIGN-ON
Connect your existing enterprise authentication system with Book4Time to provide the highest level of security and single authentication to your staff with their corporate credentials.
USAGE AUDITING & ALERTS
Know what your staff are doing across your business with reporting that shows login activity and all user activity tracking.
PASSWORD POLICIES
Ensure your staff are creating strong passwords with our enhanced security measures that follow industry standard best practices and prevent unauthorized access from remote locations.
PASSWORD POLICIES
Ensure your staff are creating strong passwords with our enhanced security measures that follow industry standard best practices and prevent unauthorized access from remote locations.
CENTRAL USER MANAGEMENT
Easily create, update and manage security privileges and access for users across the business, all from one central location.
24/7 Support
SOFTWARE UPDATES
Create custom roles to provide each member of your staff with the blend of permissions they need to do their jobs with our comprehensive role-based security wizard.
24/7 PRODUCT SUPPORT
Connect your existing enterprise authentication system with Book4Time to provide the highest level of security and single authentication to your staff with their corporate credentials.
IMPLEMENTATION & TRAINING
Know what your staff are doing across your business with reporting that shows login activity and all user activity tracking.
SOFTWARE UPDATES
Create custom roles to provide each member of your staff with the blend of permissions they need to do their jobs with our comprehensive role-based security wizard.
24/7 PRODUCT SUPPORT
Connect your existing enterprise authentication system with Book4Time to provide the highest level of security and single authentication to your staff with their corporate credentials.
IMPLEMENTATION & TRAINING
Know what your staff are doing across your business with reporting that shows login activity and all user activity tracking.
ACCOUNT MANAGEMENT
Every customer is partnered with a dedicated Customer Success Manager to help you get the most out of your Book4Time account.
ACCOUNT MANAGEMENT
Every customer is partnered with a dedicated Customer Success Manager to help you get the most out of your Book4Time account.