Appointment Booking

Mobile Apps
Promote your brand with a native app for iOS and Android. Allow guests to book treatments, manage preferences and see your promotions from their mobile device.
Build your Own Experience
Feel adventurous? Create your own branded online booking experience or a mobile app for your spa with our API – the possibilities are endless.

Marketing & Retention

Turn-Away Tracking
Improve your organizational and staffing efficiency by tracking why you had to turn away business. Use the insights to better manage your staff schedules and facilities.
Social Reviews – SPA MONITOR
Track your social media and digital reputation with Spa Monitor. Centrally manage reviews across all review sites, including Google+, Trip Advisor, Facebook, Yelp, Spa Finder and Four Square.
Inter-Company Transfers
Manage inventory distribution across all your locations with an easy to use tool for tracking inter-company transfers in real time.

Revenue Management

Point of Sale (POS)
Process multiple payment options, including cash, credit cards and gift cards with an easy-to use built-in POS. Improve the guest experience with a quick check-out and emailed receipts.
Credit Card Processing
Accept and process credit cards with your preferred processor with full platform integration and PCI compliance.
Membership Billing
Automatically process membership dues on a monthly schedule or at your own customized interval.
Points and Loyalty Programs
Centrally track and redeem loyalty points or apply a series at checkout. Balances are automatically updated on your customers’ accounts.

Guest Experience

Central Guest Profiling
Maintain a central customer record across your all locations. Quickly access intelligence on their bookings, and buying habits to personalize their experience with every visit.
Personalized Preferences
Store and track extensive guest preference and therapist notes, including alerts and custom fields. Quickly access insight on your guests from any location to provide the best guest experience.
Purchase History
Track all purchases including retail products, gift cards, packages and series centrally, with notes integrated with future and past appointment bookings.
Notes and Document Tracking
Maintain the highest level of service tailored to the needs and requests of every guest with centralized notes and documents fully integrated with the appointment booking software.
Digital Intake Forms – Guest Intake
Reduce paperwork and allow your guests to fill out their intake forms at their own leisure with HIPAA-compliant digital intake forms, fully integrated with and powered by Guest Intake.

Business Intelligence & Reporting

Sales Reporting
Gain insight on location performance, top sellers, technician productivity and utilization with real-time sales reports integrated with our appointment booking software.
End-of-Day and Financial Reporting
Save time by automating end-of-day reports and financial summaries. Full auditing and compliance reporting to run your business.
Payroll and Commissions
Automate calculation of pay rates and commissions earned on products and services sold, then easily extract the information you need to run payroll.

Staff Management

Labor and Shift Management
Eliminate conflicts and plan shifts based on employee service profiles with our intuitive scheduler that accounts for availabilities and planned time breaks.
Commissions and Spiff Tracking
Easily set up schedules for commissions and spiffs for each of your staff members, and track them automatically.
Payroll Management
Automatically calculate payroll based on hours worked and commission rates. Optionally track time and attendance.
Alerts and Compliance
Ensure complete compliance with reporting regulations for cash gratuities, commissions and bonuses reporting earned by your staff.
Technician Goals and KPIs
Challenge your staff by offering performance-driven rewards for KPIs such as request rate, retail penetration and booked-to-scheduled hours.

Inventory Management

Auditing and Adjustments
Efficiently perform hand counts of physical inventory across your locations in real time with our central, cloud-based tool.
Purchasing and Receiving
Track purchase order progress in real time over the cloud, automatically update on-hand counts and easily record received products.
Vendor Management
Centrally maintain vendor records for your business, tracking cost, reorder levels, products sold, and contact information.
Order Worksheets
Improve productivity by preparing reusable purchase order templates to automatically restock your retail products.

Security & Privacy

Role-Based Security
Create custom roles to provide each member of your staff with the blend of permissions they need to do their jobs with our comprehensive role-based security wizard.
SAML/LDAP Single Sign-On
Connect your existing enterprise authentication system with Book4Time to provide the highest level of security and single authentication to your staff with their corporate credentials.
Usage Auditing & Alerts
Know what your staff are doing across your business with reporting that shows login activity and all user activity tracking.
Password Policies
Ensure your staff are creating strong passwords with our enhanced security measures that follow industry standard best practices and prevent unauthorized access from remote locations.
Central User Management
Easily create, update and manage security privileges and access for users across the business, all from one central location.

Support

Software Updates
A single code base for all Book4Time clients. Your account will be automatically updated with new features and product updates on scheduled intervals as we release them.
24/7 Product Support
You can count on our knowledgeable global team of experts for quick answers and live 24/7 priority support by phone or email.
Implementation & Training
Your Implementation Specialist will help you customize your account to your business needs and train your staff to ensure a successful onboarding and go-live.
Account Management
Every customer is partnered with a dedicated Customer Success Manager to help you most out of your Book4Time account.
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