Book Appointments OnlineConnect with your guests at any time or place with our customizable online booking platform, or build your own online booking guest experience using our API.
Group BookingsUse our booking wizard to quickly schedule large groups and corporate events. Allow groups to check in under a single reservation, charge to corporate accounts or pay individually at POS.
Central ReservationsIncrease efficiency and ensure a consistent customer experience with a single reservation that links guest appointments across multiple visits. Quickly search for availability and book day packages.
Activities and ClassesEasily schedule classes for fitness, yoga or other activities at the front desk or let your clients book online. Capture activity-specific guest preferences and payment.
Mobile AppsPromote your brand with a native app for iOS and Android. Allow guests to book treatments, manage preferences and see your promotions from their mobile device.
Build your Own ExperienceFeel adventurous? Create your own branded online booking experience or a mobile app for your spa with our API – the possibilities are endless.
Marketing & Retention
Packages & SeriesPromote multi-treatment spa day packages and series to increase retention and capture new business. Retain your regulars with pre-paid treatment series tracked on the cloud.
MembershipsIncrease guest retention with a centralized membership program. Offer member discounts, exclusive services or monthly credits that can be redeemed for services.
Gift CardsImprove market penetration by creating, selling, and managing your own gift card program across all your locations.
Turn-Away TrackingImprove your organizational and staffing efficiency by tracking why you had to turn away business. Use the insights to better manage your staff schedules and facilities.
Yield ManagementMaximize peak period utilization and drive traffic during slow periods with a central management tool to improve productivity and increase revenue.
Loyalty & PointsEncourage return visits with loyalty points and client referral incentive programs. Build your own branded program, promotional discounts and coupons across all your locations.
Surveys and FeedbackGain instant feedback on customer experiences and remind them you care with our NPS guest surveys. Solicit feedback after every visit or at your own intervals.
Social Reviews – SPA MONITORTrack your social media and digital reputation with Spa Monitor. Centrally manage reviews across all review sites, including Google+, Trip Advisor, Facebook, Yelp, Spa Finder and Four Square.
Inter-Company TransfersManage inventory distribution across all your locations with an easy to use tool for tracking inter-company transfers in real time.
Point of Sale (POS)Process multiple payment options, including cash, credit cards and gift cards with an easy-to use built-in POS. Improve the guest experience with a quick check-out and emailed receipts.
Credit Card ProcessingAccept and process credit cards with your preferred processor with full platform integration and PCI compliance.
Membership BillingAutomatically process membership dues on a monthly schedule or at your own customized interval.
Points and Loyalty ProgramsCentrally track and redeem loyalty points or apply a series at checkout. Balances are automatically updated on your customers’ accounts.
Room and House ChargesEasily integrate your hotel PMS and process room charges in real-time. Optionally, transfer all spa revenue to your hotel system.
ComplianceEnsure full compliance with audit requirements and reporting regulations in over 50 countries, including fiscal printing and e-invoicing. With industry-leading infrastructure we strive to always keep your data secure on Amazon EC2.
Central Guest ProfilingMaintain a central customer record across your all locations. Quickly access intelligence on their bookings, and buying habits to personalize their experience with every visit.
Personalized PreferencesStore and track extensive guest preference and therapist notes, including alerts and custom fields. Quickly access insight on your guests from any location to provide the best guest experience.
Purchase HistoryTrack all purchases including retail products, gift cards, packages and series centrally, with notes integrated with future and past appointment bookings.
Alerts and AuditingAutomatic alerts inform your staff of new guests and guest preferences including special notes on conversation topics. Track therapist preferences for massages, facials etc.
Notes and Document TrackingMaintain the highest level of service tailored to the needs and requests of every guest with centralized notes and documents fully integrated with the appointment booking software.
Digital Intake Forms – Guest IntakeReduce paperwork and allow your guests to fill out their intake forms at their own leisure with HIPAA-compliant digital intake forms, fully integrated with and powered by Guest Intake.
Business Intelligence & Reporting
KPIs and DashboardsReal-time intelligence and dashboards to centrally report on operational efficiency and sales performance.
Customer Trends and AnalysisMake smarter decisions by analyzing customer buying trends, preferences, retail purchases, and customer demographics for all your locations independently or together.
Sales ReportingGain insight on location performance, top sellers, technician productivity and utilization with real-time sales reports integrated with our appointment booking software.
End-of-Day and Financial ReportingSave time by automating end-of-day reports and financial summaries. Full auditing and compliance reporting to run your business.
Payroll and CommissionsAutomate calculation of pay rates and commissions earned on products and services sold, then easily extract the information you need to run payroll.
Revenue ForecastingKnow your business, predict revenues from advance bookings, referral sources, gift card sales, membership sales and marketing programs.
Labor and Shift ManagementEliminate conflicts and plan shifts based on employee service profiles with our intuitive scheduler that accounts for availabilities and planned time breaks.
Commissions and Spiff TrackingEasily set up schedules for commissions and spiffs for each of your staff members, and track them automatically.
Up-Sell and Cross-SellHelp your staff provide product and service recommendations during treatment and in-store, or promote products online with full CRM integration.
Payroll ManagementAutomatically calculate payroll based on hours worked and commission rates. Optionally track time and attendance.
Alerts and ComplianceEnsure complete compliance with reporting regulations for cash gratuities, commissions and bonuses reporting earned by your staff.
Technician Goals and KPIsChallenge your staff by offering performance-driven rewards for KPIs such as request rate, retail penetration and booked-to-scheduled hours.
Auditing and AdjustmentsEfficiently perform hand counts of physical inventory across your locations in real time with our central, cloud-based tool.
Inventory TrackingCentrally track and view balances of inventory across all your locations with a single cloud-powered online tool.
Purchasing and ReceivingTrack purchase order progress in real time over the cloud, automatically update on-hand counts and easily record received products.
Vendor ManagementCentrally maintain vendor records for your business, tracking cost, reorder levels, products sold, and contact information.
Order WorksheetsImprove productivity by preparing reusable purchase order templates to automatically restock your retail products.
Security & Privacy
Role-Based SecurityCreate custom roles to provide each member of your staff with the blend of permissions they need to do their jobs with our comprehensive role-based security wizard.
SAML/LDAP Single Sign-OnConnect your existing enterprise authentication system with Book4Time to provide the highest level of security and single authentication to your staff with their corporate credentials.
Usage Auditing & AlertsKnow what your staff are doing across your business with reporting that shows login activity and all user activity tracking.
Password PoliciesEnsure your staff are creating strong passwords with our enhanced security measures that follow industry standard best practices and prevent unauthorized access from remote locations.
Central User ManagementEasily create, update and manage security privileges and access for users across the business, all from one central location.
Software UpdatesA single code base for all Book4Time clients. Your account will be automatically updated with new features and product updates on scheduled intervals as we release them.
24/7 Product SupportYou can count on our knowledgeable global team of experts for quick answers and live 24/7 priority support by phone or email.
Implementation & TrainingYour Implementation Specialist will help you customize your account to your business needs and train your staff to ensure a successful onboarding and go-live.
Account ManagementEvery customer is partnered with a dedicated Customer Success Manager to help you most out of your Book4Time account.
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