Resorts World Las Vegas
In June 2021, Resorts World Las Vegas made its debut as the
first resort built on the Las Vegas Strip in more than a decade. The integrated luxury resort boasts an array of unique and extraordinary features and amenities.
The Challenge
Sprawling, state-of-the art, next-gen gaming property with
complex integration requirements for spa & wellness.
The Solution
Book4Time, the easy-to-use spa software solution with the
most integrations in the industry!
THE RESULTS
Happy team, smooth operations, easy booking, and more.
“I find the product to be far superior to the other systems I have used over the years. The online booking platform alone is easy to use for guests and integrates well into our spa operation”.
Jennifer Lynn
Spa Director at Resorts World Las Vegas
The sleek yet simple elegance of Resorts World Las Vegas
was developed with the intention of bringing the elevated
experience for which the Resorts World brand is known.
Resorts World Las Vegas features 3,506 guest rooms and
suites across three of Hilton’s premium brands, including the
Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las
Vegas, one of the first LXR Hotels & Resorts in the U.S. Each
brand features its own entrance, lobby, and distinct selection
of guest accommodations. More features include an
innovative, next-generation gaming floor, more than 40
world-class food and beverage options, a 5,000-capacity
theater, distinct nightlife venues, an extensive retail collection
boasting a wide spectrum of internationally known brands,
and more.
At the cutting edge of technology
Resorts World Las Vegas is also offering various new-age
tech advancements across the property, including mobile
check-in and digital key via the Hilton Honors app,
allowing for a contactless arrival experience, and an
AI-powered digital concierge named Red
AWANA Spa & Wellness at Resorts World Las Vegas
AWANA Spa & Wellness at Resorts World Las Vegas is
the first spa of its kind. Complete with personalized
treatments, immersive facilities, and approachable
wellness offerings. The modern, yet warm space draws
on the principles of the golden ratio with rounded
rooms, curved walls, and well-thought-out designs to
promote a transformative and holistic experience. Spa
goers can choose from a variety of treatments inspired
by European and Eastern rituals with a unique social
approach, including treatments offered for the first time
in the United States, like the theatrical Art of Aufguss,
showcasing a theater-inspired heated room with
aromatherapy, choreographed music, lighting, and
dancing towels.
Jennifer Lynn is the Spa director at Resorts World Las
Vegas. An inspiring spa and wellness leader with 25
years of experience in luxury brand development and a
passion for hospitality, luxury service, and sustainability,
Lynn oversees operations at AWANA Spa & Wellness.
As the pre-opening Director of Spa and Fitness, Lynn
worked diligently on the critical path to opening the spa
in the fall of 2021. Her responsibilities included brand
development for the spa, design and construction
project management for the space, system
implementation — including software — building a
zero-based budget, and recruiting, hiring, and
onboarding a champion team of 70 passionate spa
professionals. Book4Time was the software of choice.
“Spa software decisions should be explored fully”
“Spa Software Decisions Should be Explored Fully”
As industry leaders know, there’s a lot to consider when
it comes to choosing a spa software, including
functionality, ease of use, interface, and more. When
asked what she was looking for in a software solution at
the time, Lynn listed integrations as one of her top
priorities. She said, “Spa software decisions should be
explored fully to ensure that they meet all the right
criteria for operations and property integration, perhaps
even taking into consideration a need for enterprise
solutions for multiple properties. At Resorts World Las
Vegas, we needed to find a software that had great
integration for our PMS system, OPERA.” Specifically, for
AWANA Spa & Wellness, Resorts World Las Vegas’
operational needs for software include:
- Easy to use for guest facing online booking
- User friendly for spa operators/end users
- Retail management integration (sales, inventory, and purchasing management)
- Payroll configuration flexibility and having a software system that is flexible
- Operational configuration – spa services, retail store transactions, wellness activities
“We chose Book4Time,” said Lynn, “because it met all
of our criteria and testing in a pre-opening setting for
Resorts World Las Vegas IT standards. We also
verified references from other spa operators with
similar business models that were experiencing
success with Book4Time. “
The fact that the software is cloud based is one of the
things that stood out for Lynn. “Being a web-based
program made it affordable to implement and we love
to have access to our spa reservations from our
mobile devices. Treatment providers are able to use
their mobile devices to check their schedules
throughout the day at their fingertips, eliminating the
need to have multiple computers throughout the Heart
of House areas. This allows treatment providers to
review their schedules, eliminates the need for paper
itineraries or agendas, and creates easy access for
upgrades and enhancements.”
“Treatment providers are able to use their mobile devices to check their schedules throughout the day at their fingertips, eliminating the need to have multiple computers throughout the Heart of House areas.”
“One of the smoothest launches I have had”
The launch and implementation of Book4Time
went smoothly.
“With over 25 years in hospitality and spa operations
management, this was one of the smoothest launches I
have had. At the baseline, the software functionality and
integration are key,” Lynn said. “The Book4Time team
was well prepared to support a launch of a new spa
within the launch of a new property. The team was well
versed at managing the critical path for configuration,
implementation, training, and go-live.”
“Customer support has been the most impressive. As we have worked to create a system that represents the unique complexity of our operation, the support team has been very responsive to inquiries regarding configuration.”
Lynn also said the payroll functionality has been a time
saver. “The complexity of spa payroll could leave a
scholarly mathematician confused. Book4Time has a
software program that can adapt to the diversity and
complexity of compensation when configured properly
and makes it simpler to understand.”
She adds that “Customer support has been the most
impressive. As we have worked to create a system that
represents the unique complexity of our operation, the
support team has been very responsive to inquiries
regarding configuration.”
“Far superior to the other systems”
How does Book4Time compare with other software
systems Lynn has used in the past? Simply put: it’s
better, which was exciting and gratifying for us to know!
Lynn said, “The online booking platform alone is easy
to use for guests and integrates well into our spa
operation. I find the product to be far superior to the
other systems I have used over the years.”
Thanks to Jennifer Lynn and Resorts World Las Vegas for
trusting Book4Time with your software needs and for your
kind words. We appreciate you!