Revinate

Revinate empowers hoteliers to connect directly with guests at every touchpoint to deliver delightful experiences and drive direct revenue. Our data platform and guest communication solutions put hoteliers in control of every step of their guests’ journeys — initial research, booking, check-in, throughout the stay, and even after check-out. We do this all using the communication channels that the guests prefer, whether it’s voice, text, email, or web chat.

• Understand your guests: Integrate your hotel and spa reservation data into a unified system or platform. This will allow you to analyze guest behavior across different outlets and identify patterns more effectively.
• Advanced segmentation: Segment your guests based on various criteria such as spending patterns, frequency of visits, types of treatments booked, and more.
• Campaign personalization: Develop personalized promotional campaigns based on the insights gained from your segmentation analysis. For example, create a “Stay + Spa Treatment” package targeted towards guests with high spending patterns in your spa outlet. Offer them exclusive deals or discounts to incentivize them to book both hotel stays and spa treatments.
• Measurement and optimization: Continuously monitor the performance of your campaigns and analyze the ROI to determine what strategies are most effective. Use this data to refine your segmentation criteria and further personalize your marketing efforts.