Eden Roc Cap Cana reduces appointment cancellations by 90% and increases sales 42% with Book4Time

As Eden Roc’s Spa & Wellness Director, Pedro Castillo saw a lot of missed opportunities. He also recognized that their organizational disarray was having an impact on their guest experience.

We were like a car without a GPS in a foreign country. We didn’t know where we were going. We weren’t using the latest technology to oversee our operations in a way that ensured timely scheduling, accurate inventory control and outstanding customer service.

In this case study, you’ll learn how Eden Roc Cap Cana used Book4Time to reduce appointment cancellations by 90%. This tool enabled them to improve service and guest experience through:

  • Reducing appointment cancellations.
  • Tracking no-shows.
  • Rewarding their most loyal customers with gift cards and other incentives.
  • Drive more sales on the retail side.

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