Four ways to take your Customer Experience from Good to Amazing

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou   There…

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The Importance of Online Booking Systems in Today’s Era

Millennials. One of the main characteristics that comes to mind when people think of them is “lazy”. But convenience is what they look for in their day-to-day lives. With so…

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Why your spa clients aren’t coming back and what you can do about it

Returning customers are an imperative part of your spa business. We all know it costs significantly more to obtain a new customer than it does to retain an existing one….

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Promotions that inspire customer attraction and retention

Everyone wants to attract new customers and keep them on their books, but what are you doing to make this happen? Depending on your business goals will depend on how…

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How to handle customer complaints in your spa or salon

Daryll Naidu is Book4Time’s Client Success Manager. As a former spa director, most recently at Toronto’s Hammam Spa by Caudalie, Daryll can offer much deep and thoughtful insight into successful…

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