Promotions that inspire customer attraction and retention

Everyone wants to attract new customers and keep them on their books, but what are you doing to make this happen? Depending on your business goals will depend on how…

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How to handle customer complaints in your spa or salon

Daryll Naidu is Book4Time’s Client Success Manager. As a former spa director, most recently at Toronto’s Hammam Spa by Caudalie, Daryll can offer much deep and thoughtful insight into successful…

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Why your spa clients aren’t coming back and what you can do about it

Are your returning client numbers as high as they should be? Do people come back to your spa again and again because they love it? Or do guests come once…

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If you answer “no” to any of these 5 questions, your guest experience needs work

The hospitality, spa, and wellness industries are all about the guest, and therefore the guest experience is what makes or breaks your business. Wow them, and they will always come…

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Increase your retail sales with extreme personalization

Spa managers and directors have to cover a lot of bases, and one area in which the industry often falls short is retail. In an interview with Spa Executive magazine…

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