If you answer “no” to any of these 5 questions, your guest experience needs work

The hospitality, spa, and wellness industries are all about the guest, and therefore the guest experience is what makes or breaks your business. Wow them, and they will always come…

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Increase your retail sales with extreme personalization

Spa managers and directors have to cover a lot of bases, and one area in which the industry often falls short is retail. In an interview with Spa Executive magazine…

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Turn-away tracking takes the guesswork out of maximizing your revenue

How much revenue are you losing by turning away customers? Probably more than you think. An average spa loses about 15% of a day’s business from turning away. Out of…

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How To Use Email Marketing To Increase Customer Loyalty & Return Visits

Learn how often you should be reaching out to your clients to stay top-of-mind or to encourage loyalty and return visits.

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