Incentive Strategies for Spa Customer Retention

Four incentive strategies for customer retention Customer retention can be a challenge in the spa industry, but it’s key to business success. By some estimates, customer acquisition costs five times…

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Three things you should know about your spa customers before they arrive

Your spa customer experience is dependent on many things – from the ease of booking, to the friendliness of your spa staff, to the skill of the therapist. And one…

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Ace your customer experience: here’s how

Good customer service is a huge driver of business success, and it’s well worth spending time and money to improve yours. How important is good customer service? Well, put simply,…

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How to handle customer complaints in your spa or salon

Daryll Naidu is Book4Time’s Client Success Manager. As a former spa director, most recently at Toronto’s Hammam Spa by Caudalie, Daryll can offer much deep and thoughtful insight into successful…

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Why your spa clients aren’t coming back and what you can do about it

Are your returning client numbers as high as they should be? Do people come back to your spa again and again because they love it? Or do guests come once…

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