If you answer “no” to any of these 5 questions, your guest experience needs work

The hospitality, spa, and wellness industries are all about the guest, and therefore the guest experience is what makes or breaks your business. Wow them, and they will always come…

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Capturing the dollar value of customer experience

The importance of customer experience should be a no-brainer in the spa sector. But if you’ve ever wondered whether you can put a dollar value on it, the answer is…

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How To Craft The Perfect Customer Survey

Customer surveys can provide spa and salon management valuable information to help your business grow. Here’s how to ask the right questions and get the insights you need.

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