Four Must-Have’s for an Excellent Mobile Experience

The demand for spa’s to have a mobile booking platform is growing, and failing to keep up will likely have a profound effect on your business. As we have noted…

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Four ways to take your Customer Experience from Good to Amazing

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou   There…

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Why your spa clients aren’t coming back and what you can do about it

Returning customers are an imperative part of your spa business. We all know it costs significantly more to obtain a new customer than it does to retain an existing one….

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Incentive Strategies for Spa Customer Retention

Four incentive strategies for customer retention Customer retention can be a challenge in the spa industry, but it’s key to business success. By some estimates, customer acquisition costs five times…

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Three things you should know about your spa customers before they arrive

Your spa customer experience is dependent on many things – from the ease of booking, to the friendliness of your spa staff, to the skill of the therapist. And one…

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