Ace your customer experience: here’s how

Good customer service is a huge driver of business success, and it’s well worth spending time and money to improve yours. How important is good customer service? Well, put simply,…

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How to handle customer complaints in your spa or salon

Daryll Naidu is Book4Time’s Client Success Manager. As a former spa director, most recently at Toronto’s Hammam Spa by Caudalie, Daryll can offer much deep and thoughtful insight into successful…

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Why your spa clients aren’t coming back and what you can do about it

Are your returning client numbers as high as they should be? Do people come back to your spa again and again because they love it? Or do guests come once…

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If you answer “no” to any of these 5 questions, your guest experience needs work

The hospitality, spa, and wellness industries are all about the guest, and therefore the guest experience is what makes or breaks your business. Wow them, and they will always come…

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Capturing the dollar value of customer experience

The importance of customer experience should be a no-brainer in the spa sector. But if you’ve ever wondered whether you can put a dollar value on it, the answer is…

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How To Craft The Perfect Customer Survey

Customer surveys can provide spa and salon management valuable information to help your business grow. Here’s how to ask the right questions and get the insights you need.

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