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General Blog Guest experience

Must-Follow Trends To Improve Customer Satisfaction

The spa and wellness industries are ever evolving and it’s important to stay on top of trends and innovations. Customer...
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Must-Follow Trends To Improve Customer Satisfaction
General Blog Sales

How to Upsell Products and Services in Your Spa

Upselling shouldn’t be aggressive, nor should it be about selling the customer something they do not need. Upselling should be...
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How to Upsell Products and Services in Your Spa
General Blog PR News & Releases Events

Book4Time Wins the Markham Board of Trade Business Excellence Award

We are pleased to announce that Book4Time was awarded the Markham Board of Trade’s Business Excellence Award for the Global...
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Book4Time Wins the Markham Board of Trade Business Excellence Award
PR Press Release News & Releases

Book4Time Continues Record-Setting Year with Q3 Growth

Spa management software company announces outstanding performance during third quarter of 2018 TORONTO – Oct. 23, 2018 – Book4Time, the leading global...
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Book4Time Continues Record-Setting Year with Q3 Growth
Software Spa Management Sales

On Premise vs Cloud Solutions For Your Spa Business

Is your data safer in the cloud or in your own hands? The answer might surprise you.
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On Premise vs Cloud Solutions For Your Spa Business
General Blog Staff Retention

How to Build and Maintain a Great Spa Company Culture

Creating a strong company culture can elevate your customer experience and place your spa among one of the best in...
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How to Build and Maintain a Great Spa Company Culture
General Blog

What’s New in Book4Time: October Product Release Update

The Book4Time team is constantly enhancing and adding new features to improve your spa and wellness establishments based on your...
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What’s New in Book4Time: October Product Release Update
General Blog Events

Guest Intake showcases their Intake Solution at BOLD Conference

Last week, Guest Intake (a product of Book4Time Inc.) participated in BOLD | The Mindbody Conference in San Diego, California....
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Guest Intake showcases their Intake Solution at BOLD Conference
General Blog Software Guest experience PR Press Release

Book4Time’s New In-Spa App Enhances Guest Experience, Spa Management and Sales Efforts

New In-Spa App is available for demonstration at the 2018 ISPA Conference & Expo.   Book4Time is attending the ISPA Conference...
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Book4Time’s New In-Spa App Enhances Guest Experience, Spa Management and Sales Efforts
General Blog Software Marketing Online booking Guest experience

Four Must-Haves for an Excellent Mobile Experience

The demand for spas to have a mobile booking platform is growing, and failing to keep up will likely have...
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Four Must-Haves for an Excellent Mobile Experience
General Blog News & Releases

Latest Spas Go Live with Book4Time

Welcome to the Book4Time experience!The month of August has been busy and has gone by quickly! The Book4Time team has...
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Latest Spas Go Live with Book4Time
General Blog Yield Management Retention Guest experience

Four ways to take your Customer Experience from Good to Amazing

“I've learned that people will forget what you said, people will forget what you did, but people will never forget...
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Four ways to take your Customer Experience from Good to Amazing
General Blog Marketing Retention Online booking

The Importance of Online Booking Systems in Today’s Era

Millennials. One of the main characteristics that comes to mind when people think of them is “lazy”. But convenience is...
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The Importance of Online Booking Systems in Today’s Era
General Blog Spa Marketing Spa Management Retention Guest experience

Why your spa clients aren’t coming back and what you can do about it

Returning customers are an imperative part of your spa business. We all know it costs significantly more to obtain a...
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Why your spa clients aren’t coming back and what you can do about it
General Blog News & Releases

Book4Time Shortlisted for 2018 SaaS Awards

MARKHAM, ONTARIO – 2 August 2018 – Book4Time is a finalist in the 2018 SaaS Awards Program in the category...
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Book4Time Shortlisted for 2018 SaaS Awards
PR Press Release News & Releases

Book4Time continues record growth in Q2, opens new office in London

FOR IMMEDIATE RELEASE   Markham, Ontario – July 30, 2018 – We're proud to announce that Book4Time, the world’s most innovative spa...
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Book4Time continues record growth in Q2, opens new office in London
General Blog News & Releases

Book4Time wins the 2018 ISPA Innovate Award

The spa industry has voted and Book4Time will Receive ISPA Innovate Award at 2018 ISPA Conference & Expo!  We are...
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Book4Time wins the 2018 ISPA Innovate Award
General Blog News & Releases Events

Thank you for Making HITEC such a Successful Show

What a great event! Book4Time's participation at HITEC Houston 2018 was a great success, and we couldn’t have done it...
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Thank you for Making HITEC such a Successful Show
General Blog Marketing and Retention Online booking

Why Your Spa Needs Mobile Strategy

Does your spa have a mobile strategy? If not, you need one.   We don’t want to stress you out,...
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Why Your Spa Needs Mobile Strategy
General Blog Spa Marketing Customer Loyalty Guest experience

Incentive Strategies for Spa Customer Retention

Customer retention can be a challenge in the spa industry, but it’s key to business success. By some estimates, customer...
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Incentive Strategies for Spa Customer Retention
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Book4Time First Quarter Results
Press Release News & Releases

Book4Time First Quarter Results

FOR IMMEDIATE RELEASE   Book4time Announces Q1 Update with Record Growth Markham, Ontario - April 16, 2018 – Book4Time, one...
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5 steps you can take towards combatting sexual harassment in the spa industry
Spa Management Industry

5 steps you can take towards combatting sexual harassment in the spa industry

Sexual harassment at work has been front and center in the news over the past few months. It’s great that...
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The top 3 reasons insiders steal your data
General Blog Software Spa Management Data Security

The top 3 reasons insiders steal your data

In the spa world, one of your biggest concerns is keeping client data safe. If credit card or personal health...
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New Customer Announcement: Shangri La Hotels and Resorts
Press Release News & Releases

New Customer Announcement: Shangri La Hotels and Resorts

We’re very excited to announce our newest customer on board with Book4Time Spa Management: Shangri-La Hotels and Resorts. Shangri-La will...
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Six tips for attracting and retaining top talent at your spa
General Blog Staff Retention

Six tips for attracting and retaining top talent at your spa

Attracting and keeping top talent is the most often cited as the biggest challenge in the spa industry – and...
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Three things you should know about your spa customers before they arrive
General Blog Guest experience

Three things you should know about your spa customers before they arrive

Your spa customer experience is dependent on many things – from the ease of booking, to the friendliness of your...
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How to write a customer satisfaction survey that actually tells you what you need to know
General Blog

How to write a customer satisfaction survey that actually tells you what you need to know

When writing a customer satisfaction survey, there are rules you should follow in order to get the responses and information...
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Ace your customer experience: here’s how
Guest experience

Ace your customer experience: here’s how

Good customer service is a huge driver of business success, and it’s well worth spending time and money to improve...
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Increase your chances of retaining staff by starting new hires off right
Staff Retention Spa Management

Increase your chances of retaining staff by starting new hires off right

There’s a good chance you’re going to be hiring new staff this coming year. As the number of spa visits...
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Promotions that inspire customer attraction and retention
General Blog Spa Marketing Retention Marketing and Retention

Promotions that inspire customer attraction and retention

Everyone wants to attract new customers and keep them on their books, but what are you doing to make this...
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New year, new menu.
Spa Marketing Spa Management Marketing and Retention Reporting

New year, new menu.

How Book4Time can help you upgrade your menu for 2018 As we move into 2018, a time of new beginnings...
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Turning cancellations from a headache into revenue
Yield Management Customer Loyalty Spa Management

Turning cancellations from a headache into revenue

Cancellations are a big headache in the spa and salon business. They cost you revenue and mess up your schedule,...
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Gift Cards are the Ultimate Opportunity for Customer Referral
Spa Marketing Referrals Marketing Marketing and Retention Gift Cards

Gift Cards are the Ultimate Opportunity for Customer Referral

With the holidays upon us, there are so many reasons to encourage your existing customers to purchase gift cards for...
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Working at Book4Time
General Blog

Working at Book4Time

2017 has been a remarkable year for us at Book4Time, we made the 2017 PROFIT 500 list with five-year revenue...
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Trends in Spa and Wellness for 2018
General Blog Industry

Trends in Spa and Wellness for 2018

We’re always watching for new trends in the spa and wellness industry. So, we were excited to see the list...
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Book4Time Product Release Notes 6.3
Software

Book4Time Product Release Notes 6.3

Our team is constantly enhancing and innovating new and existing features for your spa and wellness establishments. The latest product update...
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Do you have any ghosts in your spa management system?
General Blog Software

Do you have any ghosts in your spa management system?

In the spirit of Halloween, we thought we would address some of the ghosts in your spa or salon system....
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How to handle customer complaints in your spa or salon
General Blog Spa Management Retention Guest experience

How to handle customer complaints in your spa or salon

Daryll Naidu is Book4Time’s Client Success Manager. As a former spa director, most recently at Toronto’s Hammam Spa by Caudalie,...
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Easy ways to make a big increase in your retail sales
General Blog

Easy ways to make a big increase in your retail sales

If you are in the spa business, your retail sales probably aren’t what they could be. Retail can be hard...
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Book4Time is selected by PROFIT 500 as one of Canada’s Fastest-Growing Companies in 2017
Industry PR Press Release News & Releases

Book4Time is selected by PROFIT 500 as one of Canada’s Fastest-Growing Companies in 2017

Toronto (September 14, 2017) Canadian Business and PROFIT today ranked Book4Time No. 185 on the 29th annual PROFIT 500, the...
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