If you answer “no” to any of these 5 questions, your guest experience needs work

The hospitality, spa, and wellness industries are all about the guest, and therefore the guest experience is what makes or breaks your business. Wow them, and they will always come…

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Turn-away tracking takes the guesswork out of maximizing your revenue

How much revenue are you losing by turning away customers? Probably more than you think. An average spa loses about 15% of a day’s business from turning away. Out of…

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