The spa software with all the features you need to manage your business.

Appointment Booking

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Book Appointments online

Connect with your guests at any time or place with our customizable online booking platform, or build your own online booking guest experience using our API.

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Group Bookings

Use our booking wizard to quickly schedule large groups and corporate events. Allow groups to check in under a single reservation, charge to corporate accounts or pay individually at POS.

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Central Reservations

Increase efficiency and ensure a consistent customer experience with a single reservation that links guest appointments across multiple visits. Quickly search for availability and book day packages.

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Activities & Classes

Easily schedule classes for fitness, yoga or other activities at the front desk or let your clients book online. Capture activity-specific guest preferences and payment.

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Mobile APPS

Promote your brand with a native app for iOS and Android. Allow guests to book treatments, manage preferences and see your promotions from their mobile device.

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Build your Own Experience

Feel adventurous? Create your own branded online booking experience or a mobile app for your spa with our API – the possibilities are endless.

Marketing & Retention

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Packages & Series

Process multiple payment options, including cash, credit cards and gift cards with an easy-to use built-in POS. Improve the guest experience with a quick check-out and emailed receipts.

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Memberships

Increase guest retention with a centralized membership program. Offer member discounts, exclusive services or monthly credits that can be redeemed for services.

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Gift Cards

Improve market penetration by creating, selling, and managing your own gift card program across all your locations.

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Turn-Away Tracking

Improve your organizational and staffing efficiency by tracking why you had to turn away business. Use the insights to better manage your staff schedules and facilities.

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Yield Management

Maximize peak period utilization and drive traffic during slow periods with a central management tool to improve productivity and increase revenue.

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Loyalty & Points

Encourage return visits with loyalty points and client referral incentive programs. Build your own branded program, promotional discounts and coupons across all your locations.

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Surveys and Feedback

Gain instant feedback on customer experiences and remind them you care with our NPS guest surveys. Solicit feedback after every visit or at your own intervals.

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Social Reviews – SPA MONITOR

Track your social media and digital reputation with Spa Monitor. Centrally manage reviews across all review sites, including Google+, Trip Advisor, Facebook, Yelp, Spa Finder and Four Square.

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Inter-Company Transfers

Manage inventory distribution across all your locations with an easy to use tool for tracking inter-company transfers in real time.

Revenue Management

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Point of Sale (POS)

Process multiple payment options, including cash, credit cards and gift cards with an easy-to use built-in POS. Improve the guest experience with a quick check-out and emailed receipts.

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Credit Card Processing

Accept and process credit cards with your preferred processor, or streamline your payments with our integrated payment solution, Book4Time Payments. All with PCI compliance.

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Membership Billing

Automatically process membership dues on a monthly schedule or at your own customized interval.

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Points and Loyalty Programs

Centrally track and redeem loyalty points or apply a series at checkout. Balances are automatically updated on your customers’ accounts.

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Room and House Charges

Easily integrate your hotel PMS and process room charges in real-time. Optionally, transfer all spa revenue to your hotel system

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Compliance

Ensure full compliance with audit requirements and reporting regulations in over 50 countries, including fiscal printing and e-invoicing. With industry-leading infrastructure we strive to always keep your data secure on Amazon EC2.

Guest Experience & CRM

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Alerts and Auditing

Automatic alerts inform your staff of new guests and guest preferences including special notes on conversation topics. Track therapist preferences for massages, facials etc.

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Central Guest Profiling

Provide the highest level of guest experience across locations with a central guest profile. Personalize your guests experience by providing your staff quick access to your customer’s buying habits and preferences.

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Customer Trends and Analysis

Analyze customer buying trends, preferences, retail purchases, and customer demographics for all your locations independently or together.

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Notes and Document Tracking

The centrally managed notes and document tracking feature allows spa services to be tailored to the needs of your guests. Continuity of care through notes and document tracking by therapists at all locations ensure staff members are always connected to information about guests.

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Personalized Preferences

Store and track guest preferences, with therapist notes to ensure you are always providing the correct treatments. Quick access to insights gathered by various points of contact enhance the experience through unity at your spa.

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Surveys and Feedback

Gain instant feedback on customer experiences and remind them you care with our NPS guest surveys. Solicit feedback after every visit or at your own intervals.

Business Intelligence & Reporting

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KPIs and Dashboard

Real-time intelligence and dashboards to centrally report on operational efficiency and sales performance.

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Customer Trends and Analysis

A central guest profile gives your staff quick access to a customer’s purchase history and preferences, making it easy to personalize guest experience across all locations.

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Sales Reporting

Want a deeper understanding of guest buying habits? Our CRM gives you a clear picture of retail purchases, buying trends, and customer demographics — across all locations, or independently

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End-of-Day and Financial Reporting

Save time by automating end-of-day reports and financial summaries. Full auditing and compliance reporting to run your business.

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Payroll and Commissions

Automate calculation of pay rates and commissions earned on products and services sold, then easily extract the information you need to run payroll.

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Revenue Forecasting

Know your business, predict revenues from advance bookings, referral sources, gift card sales, membership sales and marketing programs.

Inventory Management

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Auditing and Adjustments

Efficiently perform hand counts of physical inventory across your locations in real time with our central, cloud-based tool.

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Inventory Tracking

Centrally track and view balances of inventory across all your locations with a single cloud-powered online tool.

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Purchasing and Receiving

Track purchase order progress in real time over the cloud, automatically update on-hand counts and easily record received products.

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Vendor Management

Centrally maintain vendor records for your business, tracking cost, reorder levels, products sold, and contact information.

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Order Worksheets

Improve productivity by preparing reusable purchase order templates to automatically restock your retail products.

Security & Privacy

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Role-Based Security

Create custom roles to provide each member of your staff with the blend of permissions they need to do their jobs with our comprehensive role-based security wizard.

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SAML/LDAP Single Sign-On

Connect your existing enterprise authentication system with Book4Time to provide the highest level of security and single authentication to your staff with their corporate credentials.

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Usage Auditing & Alerts

Know what your staff are doing across your business with reporting that shows login activity and all user activity tracking.

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Password Policies

Ensure your staff are creating strong passwords with our enhanced security measures that follow industry standard best practices and prevent unauthorized access from remote locations.

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Central User Management

Easily create, update and manage security privileges and access for users across the business, all from one central location.

24/7 Support

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Software Updates

Create custom roles to provide each member of your staff with the blend of permissions they need to do their jobs with our comprehensive role-based security wizard.

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24/7 Product Support

Connect your existing enterprise authentication system with Book4Time to provide the highest level of security and single authentication to your staff with their corporate credentials.

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Implementation & Training

Know what your staff are doing across your business with reporting that shows login activity and all user activity tracking.

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ACCOUNT MANAGEMENT

Every customer is partnered with a dedicated Customer Success Manager to help you get the most out of your Book4Time account.

Want to grow your wellness business?

Tell us a bit about your goals, and we’ll be in touch to schedule a demo.

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