CRM & Marketing


Integrate Hapi with Book4Time

Using Hapi’s intuitive information sharing platform appointments booked in Book4Time will be recorded in Salesforce as a Guest Activity. Making it easier for you to keep track of guest experiences, make recommendations and so much more.

The Guest Activity is an Itinerary record that gets tied to a Guest Profile and optionally, a Hotel Reservation allowing you to identify guest footprints across departments and forecast future revenue based on guests habits.

Key Features

Hapi Guest customers will generally use the Guest Activity data for:

About Hapi

Hapi is a disruptive Cloud Data Hub that exposes event streams and transactional APIs from hotel systems at scale, designed to solve the hospitality industry’s data management challenges while addressing high integration costs. Developed by hotel technology innovators, the secure, scalable, cloud-based data streaming platform is based on an open model, to which multiple layers of encryption, authentication and governance are added. Hapi now serves 6,200 hotels globally, including IHG Hotels & Resorts, Sonesta Hotels, Accor, Hyatt Hotels, Rosewood Hotels, Margaritaville and Four Seasons Hotels & Resorts. In 2021, the company achieved Hotel Tech Report's Global Customer Support Certification, a stamp of approval on its dedication to customer success. Visit Hapi at

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