Customer Relationship Management
Your spa’s customer relationships are your competitive advantage in the marketplace. Make the most of these relationships and take them to the next level with the best Customer Relationship Management (CRM) on the market. CRM can help you at every touchpoint in the guest journey. Exceed guest expectations by personalizing each visit and creating the best possible guest experience, then sit back and watch your brand image, retention rates, and revenue go up!

Benefits and Features at a Glance
- Central guest profiling provides quick access to purchase history & preferences.
- Automatic alerts help staff remember important details.
- Personalized preferences ensure your guests receive the correct treatment every time.
- Create customer segments to better target your marketing.
- Encourage referrals to expand your customer base.
- Surveys & feedback provide the opportunity to improve your guest experience.
Collect Customer Information & Track Activity
An Experience That Works for Each Individual
Impress your guests by knowing everything you need to know the moment they arrive for a treatment or service. If a guest comes every week for a massage with no intention of buying retail, set them up with a mobile check out to streamline the process. Be targeted when it comes to your guests and how you care for them when they visit your spa.
Manage Your Reputation
Stop negative reviews before they go up online by managing your communications. NPS surveys allow you to collect feedback from customers when they leave your spa and open a conversation to smooth over a bad situation.


Track Referrals & Target Your Marketing
Manage Cancellations
Create Customer Segments

AUTOMATIC ALERTS

CENTRAL GUEST PROFILING

CUSTOMER TRENDS & ANALYSIS

NOTES & DOCUMENT TRACKING

PERSONALIZED PREFERENCES

SURVEYS AND FEEDBACK

AUTOMATIC ALERTS

CENTRAL GUEST PROFILING

CUSTOMER TRENDS & ANALYSIS

NOTES & DOCUMENT TRACKING

PERSONALIZED PREFERENCES

SURVEYS AND FEEDBACK

We’ll show you how our software benefits your business — and you
Book4Time’s world-class features are tailored to help your wellness business
grow and thrive.
