This week, Book4Time earned Hotel Tech Report’s level I Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.
The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR’s rigorous 34-point GCSC Rubric.
“Book4Time is used by many of the world’s leading hotel brands to run their spa operations from Four Seasons to Belmond and their support team has mirrored its operations to meet and exceed the service expectations of these luxury brands. The Book4Time team has invested heavily to deliver a dialed onboarding experience to first class 24/7/365 phone support all the way through educating their partners of how to run a more efficient spa operation with their Spa Leader Masterclass which all serve to ensure that hotels who choose to partner with Book4Time are in great hands with an outstanding partner who has their long term interests in mind,” Hotel Tech Report co-founder Adam Hollander.
“At Book4Time customer service isn’t just a department, it’s a company mindset and engrained in the culture and purpose of our company. Our product support is available 24/7 live to speak with any customer in over 95 countries we support.” Roger Sholanki, CEO @ Book4Time
The below GCSC assessment outlines the verified systems and processes that Book4Time has in place to educate, train, retain and support customers.
About Book4Time
Book4Time is a global provider of a cloud-based all-in-one management solution for Spa and Wellness businesses in over 100 countries. Founded in 2004 by Roger Sholanki, and named one of PROFIT 500 Canada’s Fastest Growing Companies, Book4Time is a Canadian company and the preferred solution to several of the world’s largest and most prestigious spa and wellness brands on a global scale, operating in over 100+ countries, with a market reach of over 20 million consumers, and managing more than $1.5 billion in annual transaction volume.
About the Hotel Tech Report Global Customer Support Certification (GCSC)
Support is one of the most critical aspects of the vendor selection process and yet historically there has never been a way to know the quality of a company’s support, until now. Using Hotel Tech Report’s proprietary framework, companies are assessed along four key dimensions: pre-emptive support, reactive support, coaching/success and client validation to provide hoteliers unprecedented levels of transparency to more easily identify top technology partners.
For more information please visit: https://partners.hoteltechreport.com/global-support-certification/
