Know your business, optimize your performance through reporting

How do you track your spa, salon, or hotel activity performance? If you still keep manual records, and are spending time creating Excel spreadsheets and entering data yourself, you should…

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If you answer “no” to any of these 5 questions, your guest experience needs work

The hospitality, spa, and wellness industries are all about the guest, and therefore the guest experience is what makes or breaks your business. Wow them, and they will always come…

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Increase your retail sales with extreme personalization

Spa managers and directors have to cover a lot of bases, and one area in which the industry often falls short is retail. In an interview with Spa Executive magazine…

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Make money while you sleep – how to increase your spa revenue while doing next to nothing

Online booking can increase your spa or salon revenue while you do nothing. Here’s how. How can you increase your spa revenue without lifting a finger and doing next to…

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Millennials: your untapped target audience

  Millennials are the fastest growing global market and more than half of them are spa goers. If you don’t allow them to book online they will go somewhere else….

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Turn-away tracking takes the guesswork out of maximizing your revenue

How much revenue are you losing by turning away customers? Probably more than you think. An average spa loses about 15% of a day’s business from turning away. Out of…

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Retain your spa employees by giving them a sense of ownership. Here’s how

Staffing and employee retention are among the biggest challenges facing spa directors. We know good therapists can be hard to find, and hard to keep, particularly in more remote areas….

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Your step-by-step guide to winning new customers this Mother’s Day

Mother’s Day is on the way. Celebrating the woman who raised you with some pampering at a spa or salon is a time-honoured tradition of children everywhere. And celebrating the…

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Calling all Spa and Wellness leaders.

Roger Sholanki, CEO at Book4Time has just launched Spa Executive – a digital magazine aimed at today’s leaders within the business of Wellness, who are at the top of their game…

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