Ace your customer experience: here’s how

Good customer service is a huge driver of business success, and it’s well worth spending time and money to improve yours. How important is good customer service? Well, put simply,…

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Promotions that inspire customer attraction and retention

Everyone wants to attract new customers and keep them on their books, but what are you doing to make this happen? Depending on your business goals will depend on how…

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New year, new menu.

How Book4Time can help you upgrade your menu for 2018 As we move into 2018, a time of new beginnings and a fresh new year, will you be thinking about…

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Turning cancellations from a headache into revenue

Cancellations are a big headache in the spa and salon business. They cost you revenue and mess up your schedule, and you can’t avoid them — but you can minimize…

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Trends in Spa and Wellness for 2018

We’re always watching for new trends in the spa and wellness industry. So, we were excited to see the list of new trends as predicted by respondents to ISPA’s most…

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Do you have any ghosts in your spa management system?

In the spirit of Halloween, we thought we would address some of the ghosts in your spa or salon system. Like poltergeists, these invisible problems can’t be seen, but they…

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How to handle customer complaints in your spa or salon

Daryll Naidu is Book4Time’s Client Success Manager. As a former spa director, most recently at Toronto’s Hammam Spa by Caudalie, Daryll can offer much deep and thoughtful insight into successful…

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Increase productivity and profit by focusing on employee wellness

Wellness is big business these days, and workplace wellness is no exception. The Global Wellness Institute’s Global Wellness Economy monitor, released earlier this year, tallied the worth of the wellness…

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Why your spa clients aren’t coming back and what you can do about it

Are your returning client numbers as high as they should be? Do people come back to your spa again and again because they love it? Or do guests come once…

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