Why your spa clients aren’t coming back and what you can do about it

Returning customers are an imperative part of your spa business. We all know it costs significantly more to obtain a new customer than it does to retain an existing one….

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5 steps you can take towards combatting sexual harassment in the spa industry

Sexual harassment at work has been front and center in the news over the past few months. It’s great that people are shining a light on a topic that has…

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The top 3 reasons insiders steal your data

In the spa world, one of your biggest concerns is keeping client data safe. If credit card or personal health information were to fall into the wrong hands, you’d have…

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Ace your customer experience: here’s how

Good customer service is a huge driver of business success, and it’s well worth spending time and money to improve yours. How important is good customer service? Well, put simply,…

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Promotions that inspire customer attraction and retention

Everyone wants to attract new customers and keep them on their books, but what are you doing to make this happen? Depending on your business goals will depend on how…

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