Attracting and keeping top talent is the most often cited as the biggest challenge in the spa industry – and truly, it’s just about every manager’s biggest problem. A recent
Your spa customer experience is dependent on many things – from the ease of booking, to the friendliness of your spa staff, to the skill of the therapist. And one
When writing a customer satisfaction survey, there are rules you should follow in order to get the responses and information you want. Sending a follow up survey after a guest
Good customer service is a huge driver of business success, and it’s well worth spending time and money to improve yours. How important is good customer service? Well, put simply,
There’s a good chance you’re going to be hiring new staff this coming year. As the number of spa visits continues to grow, so does the demand for skilled therapists
Everyone wants to attract new customers and keep them on their books, but what are you doing to make this happen? Depending on your business goals will depend on how
How Book4Time can help you upgrade your menu for 2018 As we move into 2018, a time of new beginnings and a fresh new year, will you be thinking about
Cancellations are a big headache in the spa and salon business. They cost you revenue and mess up your schedule, and you can’t avoid them — but you can minimize
With the holidays upon us, there are so many reasons to encourage your existing customers to purchase gift cards for their friends and family, and absolutely zero reasons not to
2017 has been a remarkable year for us at Book4Time, we made the 2017 PROFIT 500 list with five-year revenue growth of 348% and we’ve welcomed a record number of
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