Six tips for attracting and retaining top talent at your spa
Attracting and keeping top talent is the most often cited as the biggest challenge in the spa industry – and truly, it’s just about every manager’s biggest problem. A recent
February 27, 2018
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Three things you should know about your spa customers before they arrive
Your spa customer experience is dependent on many things – from the ease of booking, to the friendliness of your spa staff, to the skill of the therapist. And one
February 21, 2018
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How to write a customer satisfaction survey that actually tells you what you need to know
When writing a customer satisfaction survey, there are rules you should follow in order to get the responses and information you want. Sending a follow up survey after a guest
February 1, 2018
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Ace your customer experience: here’s how
Good customer service is a huge driver of business success, and it’s well worth spending time and money to improve yours. How important is good customer service? Well, put simply,
January 18, 2018
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Increase your chances of retaining staff by starting new hires off right
There’s a good chance you’re going to be hiring new staff this coming year. As the number of spa visits continues to grow, so does the demand for skilled therapists
January 2, 2018
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Promotions that inspire customer attraction and retention
Everyone wants to attract new customers and keep them on their books, but what are you doing to make this happen? Depending on your business goals will depend on how
December 11, 2017
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New year, new menu.
How Book4Time can help you upgrade your menu for 2018 As we move into 2018, a time of new beginnings and a fresh new year, will you be thinking about
November 29, 2017
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Turning cancellations from a headache into revenue
Cancellations are a big headache in the spa and salon business. They cost you revenue and mess up your schedule, and you can’t avoid them — but you can minimize
November 23, 2017
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Gift Cards are the Ultimate Opportunity for Customer Referral
With the holidays upon us, there are so many reasons to encourage your existing customers to purchase gift cards for their friends and family, and absolutely zero reasons not to
November 13, 2017
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Working at Book4Time
2017 has been a remarkable year for us at Book4Time, we made the 2017 PROFIT 500 list with five-year revenue growth of 348% and we’ve welcomed a record number of
November 10, 2017
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