5 steps you can take towards combatting sexual harassment in the spa industry

Sexual harassment at work has been front and center in the news over the past few months. It’s great that people are shining a light on a topic that has…

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Six tips for attracting and retaining top talent at your spa

Attracting and keeping top talent is the most often cited as the biggest challenge in the spa industry – and truly, it’s just about every manager’s biggest problem. A recent…

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Three things you should know about your spa customers before they arrive

Your spa customer experience is dependent on many things – from the ease of booking, to the friendliness of your spa staff, to the skill of the therapist. And one…

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How to write a customer satisfaction survey that actually tells you what you need to know

When writing a customer satisfaction survey, there are rules you should follow in order to get the responses and information you want. Sending a follow up survey after a guest…

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