Three things you should know about your spa customers before they arrive

Your spa customer experience is dependent on many things – from the ease of booking, to the friendliness of your spa staff, to the skill of the therapist. And one…

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How to write a customer satisfaction survey that actually tells you what you need to know

When writing a customer satisfaction survey, there are rules you should follow in order to get the responses and information you want. Sending a follow up survey after a guest…

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