Must-Follow Trends To Improve Customer Satisfaction

The spa and wellness industries are ever evolving and it’s important to stay on top of trends and innovations. Customer experience is everything in this world, and it’s something that…

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How to Build and Maintain a Great Spa Company Culture

Creating a strong company culture can elevate your customer experience and place your spa among one of the best in the world. It is definitely something you should pay great…

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Four Must-Haves for an Excellent Mobile Experience

The demand for spas to have a mobile booking platform is growing, and failing to keep up will likely have a profound effect on your business. As we have noted…

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Four ways to take your Customer Experience from Good to Amazing

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou   There…

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5 steps you can take towards combatting sexual harassment in the spa industry

Sexual harassment at work has been front and center in the news over the past few months. It’s great that people are shining a light on a topic that has…

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